Terms of Service

1. Definitions

“ZRO”, “we”, “us” refers to ZRO Lab SA, Geneva, Switzerland. “Service” refers to the ZRO Site platform, including the CWICR database, AI-assisted estimation tools, document intelligence, and all related applications and APIs. “User”, “you” refers to the individual or entity accessing the Service. “Content” refers to all data, documents, estimates, and materials you upload to or create within the Service.

2. Account Terms

By creating an account or using the Service, you accept these terms and represent that you have the authority to bind yourself or your organization. You must provide accurate, complete information during registration. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials. Notify us immediately at legal@zrolab.com if you suspect unauthorized access.

3. Acceptable Use

You agree not to:

• Reverse engineer, decompile, or disassemble the Service beyond what Swiss law expressly permits
• Use the Service to store or transmit malicious code, malware, or any material that infringes third-party rights
• Attempt to gain unauthorized access to other accounts, our infrastructure, or any connected systems
• Use the Service for any purpose that violates applicable law
• Resell, sublicense, or redistribute the Service or any output thereof without prior written permission
• Use automated means to scrape, crawl, or extract data from the Service beyond authorized API usage

4. Intellectual Property

The ZRO platform, including its source code, the CWICR database structure, proprietary algorithms, brand assets, and documentation are the intellectual property of ZRO Lab SA. Your subscription grants a non-exclusive, non-transferable right to use the Service for its intended purpose during the subscription term. Nothing in these terms transfers any intellectual property rights from ZRO Lab SA to you beyond those explicitly granted herein.

5. Your Content and Data Ownership

You retain full ownership of all Content you upload to or create within the Service. Your project data, estimates, bills of quantities, photos, documents, and reports belong to you. We process your Content solely to provide the Service and never use it to train foundation models, share it with third parties, or derive commercial benefit beyond delivering the Service to you.

Upon account termination, you have 90 days to export your Content. After this period, we delete it from our systems and backups within 30 additional days.

6. Data Processing

All data processing is governed by our Privacy Policy. Data is stored exclusively in Switzerland and the European Union. We comply with the Swiss Federal Act on Data Protection (nFADP) and the EU General Data Protection Regulation (GDPR). For enterprise customers requiring a Data Processing Agreement (DPA), contact legal@zrolab.com.

7. Payment Terms

Paid plans are billed monthly or annually in advance. Prices are displayed in CHF or EUR on the pricing page. Prices may change with at least 30 days’ written notice before the next renewal period. All applicable taxes are added at checkout. Failed payments result in account suspension after a 7-day grace period. Refunds are not provided for partial billing periods unless required by applicable law.

8. Service Availability and Modifications

The Service is provided on an “as is” and “as available” basis. We strive for high availability but do not guarantee uninterrupted access. We may modify, update, or discontinue features of the Service. Material changes to core features will be communicated at least 30 days in advance. Scheduled maintenance windows will be announced via the platform status page.

9. Limitation of Liability

To the maximum extent permitted by Swiss law, ZRO Lab SA disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Cost estimates, takeoffs, and analyses produced by the Service are decision-support tools -- you are responsible for validating all outputs before relying on them for tenders, contracts, or financial commitments.

Our aggregate liability for any claim arising from or related to these terms is limited to the total amount you paid to ZRO in the twelve months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption.

10. Termination

You may cancel your account at any time from your account settings. Cancellation takes effect at the end of the current billing period. We may suspend or terminate accounts for material breach of these terms, with reasonable notice where practicable. In cases of serious violations (security breaches, illegal activity), we may suspend access immediately. Upon termination, the data export window described in Section 5 applies.

11. Governing Law

These terms are governed by and construed in accordance with the Swiss Code of Obligations and the laws of Switzerland, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

12. Jurisdiction and Dispute Resolution

Any dispute arising from or in connection with these terms shall be resolved exclusively by the ordinary courts of Geneva, Switzerland, subject to mandatory consumer-protection jurisdictions where applicable. Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days.

13. General Provisions

Severability. If any provision of these terms is found unenforceable, the remaining provisions continue in full force and effect.

Entire agreement. These terms, together with the Privacy Policy and any applicable DPA, constitute the entire agreement between you and ZRO regarding the Service.

Assignment. You may not assign or transfer these terms without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of substantially all of our assets.

Waiver. Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Amendments. We may amend these terms at any time. Material changes will be communicated at least 30 days in advance. Continued use of the Service after the effective date of an amendment constitutes acceptance.

14. Contact

Questions about these terms: legal@zrolab.com.

ZRO Lab SA, Geneva, Switzerland.